REFUND / CANCELLATION POLICY
 

A friendly reminder that all sales are final, we do not accept refunds. However, we may allow an exchange or refund on your order (subject to individual discretion), all items must be returned to us within 14 days of you receiving your item.  Please note all mannequins must be returned in new condition, unaltered, untouched, and free of damages or changes by the buyer. We ask that you unpackage your doll and inspect her upon arrival and make us aware of any issues immediately upon receiving her. If the mannequin has been altered or used in any way by the buyer she is void for an exchange or refund.

Fault
If you believe your item has a fault that will affect the styling of your mannequin, contact us immediately at email@hairandmakeupemma.co.uk. Please send us a picture of the fault and we will do a full inspection and confirm the next steps. Note all Mannequins are thoroughly inspected and quality checked upon receiving stock and when being packaged and are photographed and videoed prior to being shipped out to each customer. A discount may be offered for a fault you believe your doll my have that wont affect the styling purpose of the doll.
Returns (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note all returns have to be returned with all original packaging (e.g the packaging box and dust bag etc)
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. Please do not return your products to us without contacting us first so we can identify your order. 
Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you return all items with tracked postage and insurance so they arrive safely. If we arrange a return through our courier, the cost of return shipping will be deducted from your refund. Alternatively you can organise your return with your chosen company or local post office.
Sale items (if applicable) 
Only full retail priced items may be refunded in the event of a fault (subject to discretion), unfortunately, sale items are final and cannot be refunded.
Change of Mind
Unfortunately we do not offer product exchanges or refunds for a ‘change of mind' on mannequin(s).